Refund & Cancellation Policy

Last Updated: August 2026

Vertex Accounting is committed to providing reliable and professional financial services. Due to the professional nature of our work, our refund and cancellation policies are structured as follows:

1. Non-Refundable Services

Once a service (such as GST filing, Tax Return filing, Company Registration, or Bookkeeping) has been initiated, processed, or submitted to a government portal on your behalf, the fees paid are strictly non-refundable. Professional time, software usage, and expertise cannot be reversed once utilized.

2. Cancellation Before Processing

If you have made a payment but choose to cancel the service before our team has commenced any work or document processing, you may be eligible for a partial or full refund. You must notify us immediately at info@vertexaccounting.in to request a cancellation.

3. Government Fees & Challans

Any portion of your payment that has already been paid directly to the government (such as registration challans, penalty fees, or stamp duty) is strictly non-refundable under any circumstances.

4. Delay in Client Documentation

We rely on accurate and timely documents provided by the client. Delays in service caused by the client's failure to provide necessary financial records do not qualify for a refund.

5. Refund Processing Time

If a refund is approved by our management, it will be processed within 7-10 business days and credited back to the original method of payment.